Transforming Homes & Expectations
We’ve all heard the remodeling horror stories: Countless change orders, never-ending finish dates, and a hurting wallet. Our process is different. We take pride in providing an experience that is enjoyable and stress-free. In fact, we like to say that we specialize in exceeding your expectations.
We always start our relationship with a phone consultation. After a brief overview of your project, we will try to answer any questions you have and evaluate if we’ll be a good fit for your project. If we decide we’re a good fit, we’ll email you recapping the conversation with an attached questionnaire. Our goal is to get a good grasp of your project before sending out an estimator.
Our estimator will give you a ballpark estimate or range of what you can expect to pay for your project. If you decide this is in your budget, he will discuss the next step. This may include a Professional Service Agreement (PSA).
A PSA is a preliminary agreement that will detail the actual scope of work in your construction agreement. In this process, we partner with you to ensure every detail of your vision is understood and incorporated into the design. The PSA may cover designs, selections, demolition, engineering, permitting, and any other needs for your project. This agreement ensures we deliver the quality you desire at a guaranteed price. The PSA fee is based on the development needs of your project and does not obligate you to enter into any other agreements with us.
Design & Proposal
Our estimator will pass along any lists of items to the office for pricing. We will arrange for you to visit with a design consultant who will assist you in layout and style and various options with materials such as tile, flooring, countertops, cabinets, lighting and plumbing fixtures, etc. The estimator writes a detailed proposal of exactly what we will do for your project and then we’ll schedule an appointment to present it to you. This process takes between 1-3 weeks.
Our estimates are typically presented with a few pieces of literature attached — an explanation of Construction Liens, a Buyer’s Right to Cancel form, and a list of previous customers of ours who we’d love for you to call for a reference. If your home is lead positive, we will also send you a Lead-Safe brochure* from the EPA to give you more information about doing renovations in a lead-positive environment.
*If your house was built prior to 1978, contractors are REQUIRED BY LAW to do a lead test. The lead test fee is $75, which you can pay before your appointment with our estimator or you can pay when he gets there.
Review & Project Approval
With all the results of the PSA, we will meet with you to discuss the proposal. This is the time to review all your choices, the project plan, timelines, scope of work, payment schedule, logistics, and concerns. You will be given a guaranteed price for your whole project. You will have the option of moving forward with a construction agreement or not. Any designs drawn will be yours and you’ll have access to copies.
You may sign off on the design and production plan to move forward with construction. We will provide a Letter of Agreement (LOA) for mutual signatures. Every detail will be explained for your clarification, including an approximate start. At this point, we will begin ordering materials. There may be several weeks before the project starts while waiting for material availability. Once the availability date is firm, we will consult with you on a good approximate start date along with the anticipated project duration. Please note that remodel jobs can have unexpected issues, i.e. rot & change orders. As these issues are uncovered, they need to be addressed before the project can move forward. This may cause a change in your timeline. These issues are discussed between you and your Project Manager.
Once you decide to sign on the dotted line, we ask that you put down a deposit so we can put you on our schedule. Our schedule changes often and can fill up fast, so putting down a deposit will secure your place with us. After we receive your deposit, our administrator and project manager work together to put your project on the schedule and assign it to specific crew members. When they’ve penciled you in, you’ll get a call or an email letting you know the date we are scheduled to start your project, and you can let us know if there are going to be any conflicts for you.
We will assign a project leader who will be available to you through regular site visits, phone, email, and/or text throughout the entire project. With projects lasting less than 3 weeks, you may not receive another invoice until the work is complete and you are happy. On larger projects, there will be partial payments required as stages of work are completed, with a final invoice due on completion.
The office will order the materials we need for your project and schedule them to be picked up by our project manager or dropped off at the job site the day before we start. Our project manager makes sure we have any and all permits we may need for your project. And then the project begins!
Our crew will show up at the job site on the project start date promptly at the scheduled arrival time. They’ll put down protective material in any areas of the interior or exterior that may be affected by their work, and then they’ll get started. There is usually some amount of demo involved, whether that’s taking off old siding to ripping out a bathtub we’re replacing. The length of the work really depends on the size of the project. We’ve done everything from half a day to a month or more.
Our project manager and crew will make sure you stay in the loop with how the project is coming along. We’ll also let you know if there are any bumps in the road, like materials not being readily available, any rot we might find, etc.
Depending on the size of the job, you will also get anywhere from 1 to 3 progress payment invoices from our office during your project.
When the work is done, we schedule any inspections that are needed, and our project manager will walk through the project to make sure the crew has done everything to your and our satisfaction. We remove and dispose of all construction debris, and do what we call a white glove inspection to make sure the project area is clean, safe, and ready for you.